Avesta provides its clients the full spectrum
and end-to-end provider of Business Process Outsourcing
(BPO) and Customer Interaction Services (CIS).
Avesta has demonstrated capability for migrating,
stabilizing and improving processes ranging from
simple email management to complex voice based
technical help desk processes. The range of services
include :
Email Management
Inbound & Outbound Voice Processes
Customer Relationship Management
Accounting Services
Transaction Processing
Web Based Services
eLearning
Knowledge Acquisition
Strategic Outsourcing
Strategic Outsourcing or Remote
Processing is a specialized service wherein a responsible
provider manages an entire business operation or
business function including support staffing and
information technology, to improve business performance
and increase shareholder value. With its large talent
pool and cost benefits, Avesta's Outsourcing Center
in India is recognized as the preferred location
for several large companies to outsource their captive
operations. Typical outsourcing engagement characteristics:
Operations are not strategic or of investment
focus for the customer
Resource intensive functions
Operations that require specific management
expertise
